FREQUENTLY ASKED QUESTIONS

PLACING ORDERS

DESIGN

PRICING & PAYMENT

SHIPPING

RETURNS 

 

PLACING ORDERS

 

 

WHAT IS THE ORDERING PROCESS?

Customize directly from our website by selecting your product, add-ons, color options, and uploading your logo.  Our Customer Service team member will contact you with a mockup.

For bulk orders and purchases by check, please speak directly with a Customer Service team member at (877) 887-6281.

 

DO YOU HAVE MINIMUM ORDER REQUIREMENTS? 

Caps: For each new order, there is a minimum of 12 caps. There is no minimum for re-orders.

Bags: No minimums.

We do offer bulk discounts across our products so the more you purchase, the more you can save. Please speak to a customer service team member for details.

 

CAN I MIX AND MATCH COLORS & STYLES TO MEET THE INITIAL MINIMUM QUANTITY?

Unfortunately, no. Caps require a unique setup and special equipment for printing & embroidery.

 

DESIGN 

WILL I BE ABLE TO SEE ARTWORK OF A FINISHED CAP OR BAG TO APPROVE BEFORE PRODUCTION?

Yes. Upon request, we can provide you with a mockup of your finished cap or bag; an embroidered color swatch is also available.

 

WHAT PARTS OF THE CAPS AND BAGS CAN BE EMBROIDERED? 

Anywhere! The customization is endless. 

 

WHAT IS THE LARGEST EMBROIDERY AND SCREEN PRINT SIZE I CAN REQUEST?

Cap Embroidery: Front- 3” x 4”; Side or Back- 1-1/2” x 2”. 

Bag Printing: 9” x 9”; smaller for smaller bags.

 

WHAT TYPE OF ARTWORK DO YOU REQUIRE TO EMBROIDER OR PRINT? 

.AI,.EPS, PDF, or high resolution PNG. These provide the best resolution and quality for your design.

 

 

PRICING & PAYMENT 

WHAT FORMS OF PAYMENT DO YOU ACCEPT? 

We accept all major brands of payment including Visa, MasterCard, Discover, American Express, and PayPal. 

Checks are accepted from schools.

 

WHEN IS PAYMENT DUE? 

Orders placed online require full, up-front payment. Due to our quick turnaround, this speeds up processing and delivery once your order is ready to be shipped.

All school purchase orders require payment within 10 days of the invoice (Net 10).

 

 

SHIPPING 

WHAT ARE MY SHIPPING OPTIONS? 

We offer:

・UPS Ground (Standard)

・UPS Next Day (Expedited)

・UPS 2 Day(Expedited)

・UPS 3 Day(Expedited)


Expedited shipping is an additional cost.

 

HOW MUCH DOES SHIPPING COST?

Shipping fees depend on the size of your order, shipping destination, and selected shipping option.  Your custom orders will be shipped from Southern California.

 

WHEN WILL I RECEIVE MY ORDER?

Each order is personally customized and made for you. Once your mockup is approved, our typical turnaround is 4-6 weeks.

 

CAN I TRACK MY ORDER?

As soon as your order ships from our warehouse, a tracking number will be generated and sent to the email address on your account. You can track your order at www.ups.com.

 

 

 

RETURNS

 

WHAT IS YOUR RETURN POLICY? 

Any custom-made products are only eligible for returns if there are manufacturing defects. Please email us at info@teamjdub.com within 30 days after the order is delivered. Please provide picture(s) if possible.

Any quality related concerns are handled on a case-by-case basis.

J-DUB does not offer refunds on products purchased through a third-party. Please contact the seller directly for information on their return policy.

 

WHAT IF I RECEIVED THE WRONG OR DAMAGED ITEM?

Please accept our apologies. Our Customer Service team will gladly assist in resolving the issue. Please contact us at (877) 887-6281 or info@teamjdub.com.

Return Policy

  • Custom made products are only eligible for returns if they are found to be defective.
  • If you believe there is a quality issue or defect with your order, please email your concern with a few photos to our J-DUB Team at info@teamjdub.com within 30 days after the order is delivered. All quality related concerns are handled on a case-by-case basis. 
  • J-DUB does not offer refunds on products purchased through a third-party. Please contact the seller directly for information on their return policy.
  • If you are unhappy with your product for any other reason, please contact our Customer Service team at 877-887-6281.