FREQUENTLY ASKED QUESTIONS
Customize directly from our website by selecting your product, add-ons, color options, and uploading your logo. Our Customer Service team member will contact you with a mockup.
For bulk orders and purchases by check, please speak directly with a Customer Service team member at (877) 887-6281.
Caps: For each new order, there is a minimum of 12 caps. There is no minimum for re-orders.
Bags: No minimums.
We do offer bulk discounts across our products so the more you purchase, the more you can save. Please speak to a customer service team member for details.
Unfortunately, no. Caps require a unique setup and special equipment for printing & embroidery.
Yes. Upon request, we can provide you with a mockup of your finished cap or bag; an embroidered color swatch is also available.
Anywhere! The customization is endless.
Cap Embroidery: Front- 3” x 4”; Side or Back- 1-1/2” x 2”.
Bag Printing: 9” x 9”; smaller for smaller bags.
.AI,.EPS, PDF, or high resolution PNG. These provide the best resolution and quality for your design.
PRICING & PAYMENT
We accept all major brands of payment including Visa, MasterCard, Discover, American Express, and PayPal.
Checks are accepted from schools.
Orders placed online require full, up-front payment. Due to our quick turnaround, this speeds up processing and delivery once your order is ready to be shipped.
All school purchase orders require payment within 10 days of the invoice (Net 10).
・UPS Ground (Standard)
・UPS Next Day (Expedited)
・UPS 2 Day(Expedited)
・UPS 3 Day(Expedited)
Expedited shipping is an additional cost.
Shipping fees depend on the size of your order, shipping destination, and selected shipping option. Your custom orders will be shipped from Southern California.
Each order is personally customized and made for you. Once your mockup is approved, our typical turnaround is 4-6 weeks.
As soon as your order ships from our warehouse, a tracking number will be generated and sent to the email address on your account. You can track your order at www.ups.com.
Any custom-made products are only eligible for returns if there are manufacturing defects. Please email us at firstname.lastname@example.org within 30 days after the order is delivered. Please provide picture(s) if possible.
Any quality related concerns are handled on a case-by-case basis.
J-DUB does not offer refunds on products purchased through a third-party. Please contact the seller directly for information on their return policy.
Please accept our apologies. Our Customer Service team will gladly assist in resolving the issue. Please contact us at (877) 887-6281 or email@example.com.
- Custom made products are only eligible for returns if they are found to be defective.
- If you believe there is a quality issue or defect with your order, please email your concern with a few photos to our J-DUB Team at firstname.lastname@example.org within 30 days after the order is delivered. All quality related concerns are handled on a case-by-case basis.
- J-DUB does not offer refunds on products purchased through a third-party. Please contact the seller directly for information on their return policy.
- If you are unhappy with your product for any other reason, please contact our Customer Service team at 877-887-6281.